Script writer activities

Script writer activities

In this post, you can ref key activities of Script writer in details. Based on this activity list, you can set up daily activities, weekly activities, monthly activities.

I. List of Script writer duties:

1. Create, audit, and test new and existing content for the customer communication channels for all of Tracfone brands during the implementation of prioritized company initiiatives and projects. Some of the channels for which this role will write content for are: company websites, IVRs, PBXs, Handsets, SMS messges, emails, services guides, phone tutorials , and other web based applications for customer service support
2. Attend project meetings to remain up-to-date with the project’s timeline to be communicated to the Scripting Team.
3. Participate in the User Acceptance Testing (UAT) for project releases and ensure that all defects are addressed in a timely manner.
4. Review and recommend script improvements for existing scripts in any of the customer communication channels.
5. Audit all scripts and system flows to ensure they are glossary compliant, consistent, user friendly and accurate.
6. Review Customer Support and Research Reporting department’s feedback & data to ensure proper use of updated flows and scripts in all channels.
7. Write proposals including necessary documentation (screen shots & mock-ups) for script changes/improvements needed.
8. Review and approve marketing communications (banners, SMS, direct mail, voice-blasts, e-mails, etc.) before distributed to customers in order to ensure that it is operationally and grammatically correct, clear and customer friendly.

II. List of Script writer qualifications

      1.            Bachelor’s degree or equivalent experience

      2.            Candidates must reside locally (Raleigh-Durham area).

      3.            Billable hours must be worked on site.

      4.            Minimum of four (4) years of work related experience with emphasis in techniques and methodologies relating to software quality assurance and testing through the full systems development life cycle

      5.            Experience in designing, developing and implementing test plans, test cases, and test processes for Web, data exchange, and object oriented client/server applications from requirements documentation and other specification documents

      6.            Experience establishing test objectives, approaches, pass/fail criteria in well defined test plans

      7.            Experience participating in the identification, entry, tracking, reporting, and verification of defects

      8.            Experience with software change management and version management tools

      9.            Ability to work within a team environment

  10.            Excellent communication skills (oral and writing)

  11.            Strong customer service orientation

12. Experience with testing tools such as Borland Silk
13. Experience with automation of test cases
14. Experience with JIRA, SharePoint, and XML Schemas