Automotive service writer activities
In this post, you
can ref key activities of Automotive service writer in details. Based on
this activity list, you can set up daily activities, weekly activities, monthly
activities.
I. List of Automotive
service writer duties:
- Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
- Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
- Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
- Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
- Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
- Maintains automotive records by recording problems and corrective actions planned.
- Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
II. List of Automotive
service writer qualifications
- At least 5 years of experience in a service advisor role is required
- Must have computer proficiency
- Valid driver's license
- Strong background in sales
- Automotive knowledge required
- Previous Service Advisor experience preferred, but not required
- Must have computer proficiency
- Valid driver's license
- Must be willing to submit to a criminal background check and drug screen
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