Web content writer functions

Web content writer functions

In this post, you can ref key functions of Web content writer in details. Based on this function list, you can set up daily duties, weekly duties, monthly tasks/activities.

I. List of Web content writer duties:

1. Responsible for the maintaining the integrity of all InfoManager (the online reference system for all front-line employees) and InfoCenter (the online reference system for Indirect Agents) content.
2. The consultant position is responsible for updating, creating and maintaining this reference and performance support content.
3. Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner
4. Author content to align with provided writing guidelines and voice of the customer
5. Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
6. Work with Product Management team to author various support content with the online resources
7. Participates on core teams in support of developing and drafting online and performance support content
8. Work directly with Marketing, Customer Service and Sales to ensure correct and accurate product presentation
9. Responsible for authoring online content and performance support materials for specific projects, programs, pricing, etc.
10. Partner with cross functional subject matter experts in creation of materials
11. Capture operational business requirements in written form in a way that is easy to use for the end-user (frontline retail, telesales, customer service, etc)
12. Design and/or load documents and references into online resources
13. Create and load needed forms and letters into online resources
14. Partner cross-functionally with communications team to launch online resources and communications concurrently
15. Proactively identify performance reinforcement needs and process improvement ideas
16. Participate in online reference tool development, standardization, and enhancement projects
17. Participate in UAT testing of different Enterprise Content Management and Knowledge Management Application enhancements
18. Assist team with topic clean-up and other content improvement initiatives

II. List of Web content writer qualifications

1. 2+ years authoring experience in training development or technical writing
2. Background in knowledge management including understanding of Taxonomy, Metadata, and HTML
3. Microsoft Suite proficiency
4. Strong business acumen
5. Ability to identify gaps in process
6. Ability to ask the right questions
7. Strong technical writing skills, understanding of content modeling and metadata
8. Exceptional and proven presentation, verbal, and written communication skills
9. Strong, thorough knowledge and understanding of Microsoft Office Applications including Word, Outlook and Excel, or other document preparation tools
10. In-depth knowledge and thorough understanding of policies, procedures and functions
11. Ability to effectively negotiate solutions and deadlines with others at all levels of the business
12. Ability to effectively consult and communicate with internal teams
13. Must be able to meet tight deadlines and have a strong customer focus
14. Independent worker, self-motivated and strong decision-maker
15. Ability to work in a fast paced, changing environment and provide rapid turn-around on deliverables
16. Strength in managing time, multi-tasking, and advanced organizational skills
17. Well-developed problem solving and analytical skills
18. Teamwork oriented
19. Demonstrated critical-thinking, negotiation and analytical skills
20. Working knowledge of web-based applications
21. Ability to effectively relay complex information to others in any level of the business
22. Proven ability to cross organization/department lines and interface with all levels of management to achieve project success.
23. Demonstrated ability to be flexible and work in a high-energy, dynamic, and sometimes unstructured environment.
24. Conflict management skills
25. Available to work occasional evenings and/or weekends as needed for support of specific product, process, or system launches.
26. Some Travel required.