Online writer functions

Online writer functions

In this post, you can ref key functions of Online writer in details. Based on this function list, you can set up daily duties, weekly duties, monthly tasks/activities.

I. List of Online writer duties:

1. Authoring of online content and performance support materials
2. Input and maintain all topic content into the appropriate categorization including policies, processes, procedures etc. in a concise and timely manner
3. Author content to align with provided writing guidelines and voice of the customer
4. Appropriately tag content with metadata to improve content reuse and ensure correct placement within online resources
5. Work with Product Management team to author various support content with the online resources
6. Designs content that enables the successful implementation of the company's initiatives
7. Participates on core teams in support of developing and drafting online and performance support content
8. Work directly with Marketing, Customer Service and Sales to ensure correct and accurate product presentation
9. Responsible for authoring online content and performance support materials for specific projects, programs, pricing, etc.
10. Partner with cross functional subject matter experts in creation of materials
11. Capture operational business requirements in written form in a way that is easy to use for the end-user (frontline retail, telesales, customer service, etc)
12. Design and/or load documents and references into online resources
13. Create and load needed forms and letters into online resources
14. Partner cross-functionally with communications team to launch online resources and communications concurrently

II. List of Online writer qualifications

1. Proactively identify performance reinforcement needs and process improvement ideas
2. Participate in online reference tool development, standardization, and enhancement projects
3. Participate in UAT testing of different Enterprise Content Management and Knowledge Management Application enhancements
4. Assist team with topic clean-up and other content improvement initiatives
5. 2+ years wireless experience
6. Experience with a Content Management System (such as RedDot or Documentum)