Automotive service writer career description

Automotive service writer career description

In this post, you can ref career description of Automotive service writer in details. A complete career description concludes Automotive service writer key duties/responsibilities, Automotive service writer career qualifications (knowledge, education, skills, abilities, experience…KSA model) and other ones such as daily tasks, key activities, key/core competencies, job functions/purpose…

I. List of Automotive service writer duties:

1. Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
2. Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
3. Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
4. Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
5. Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
6. Maintains automotive records by recording problems and corrective actions planned.
7. Updates job knowledge by participating in educational opportunities; reading manufacturers' publications.
8. Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

II. List of Automotive service writer qualifications

1. At least 5 years of experience in a service advisor role is required
2. Must have computer proficiency
3. Valid driver's license
4. Strong background in sales
5. Automotive knowledge required
6. Previous Service Advisor experience preferred, but not required
7. Must have computer proficiency
8. Valid driver's license
9. Must be willing to submit to a criminal background check and drug screen