Assistant service writer functions

Assistant service writer functions

In this post, you can ref key functions of Assistant service writer in details. Based on this function list, you can set up daily duties, weekly duties, monthly tasks/activities.

I. List of Assistant service writer duties:

1. Ensure that customers receive prompt, courteous, and effective service
2. Serving as a liaison between technicians and customers.
3. Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave an positive impression with the customer. 
4. Manage and Hire technicians and service advisors
5. Interview and make new hires
6. Distribute work between technicians
7. Prioritize required services
8. Ensure customer has a positive dealership experience
9. Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
10. Spend quality time building relationships with the customers

II. List of Assistant service writer qualifications

1. Previous Franchise Dealership experience and/or Independent Repair Facility experience
2. Integrity, A Positive Attitude And A Strong Work Ethic Required 
3. Willing To Learn 
4. Be A Team Player
5. Receptive To New Ideas
6. At least 5 years of franchise dealership experience in a service advisor role is required
7. Ford experience preferred, not required.  (Willing to consider experience under 5 years if Ford certified.)
8. Must have computer proficiency
9. ADP experience a plus
10. Valid driver's license
11. Must be willing to submit to a pre-employment background check and drug screen