Article writer functions
In this post, you
can ref key functions of Article writer in details. Based on this function
list, you can set up daily duties, weekly duties, monthly tasks/activities.
I. List of Article
writer duties:
1.
Manage the publication of both new materials and
updates to all existing knowledge base articles related to the release of new
products and features
2.
Break down comprehensive user guides into smaller
manageable articles ideal for online help
3.
Maintain continuity, accuracy and completeness of
articles across the entire knowledge base to present one common, high quality
view to users
4.
Create intelligent, cross article linking where
appropriate to balance maintenance and usability
5.
Assist in the monitoring of feedback, ratings and
maintenance plan to ensure maximum user satisfaction
6.
Drive cross-functional collaboration with subject
matter experts across the business for content creation and updates
7.
Build and maintain relationships across the
organization to facilitate the creation of content and adoption of the
knowledge base
8.
Acquire broad and deep knowledge of our platform and
industry to facilitate top quality documentation
II. List of Article
writer qualifications
- Outstanding communication and interpersonal skills
- 2+ years technical writing
- Highly organized and detail oriented
- Experience in system documentation (user guides, online help, FAQ, troubleshooting, etc.)
- Ability to tailor documentation to all audiences - end users, business owners, technical support
- Technical skills/savvy and interest with complex technical environments
- Innovative problem solving in a changing environment
- Web technologies such as HTTP, HTML, JSON, JavaScript
- Relational databases
- Java, Ruby, Python, BASH
- Map reduce and other "big data" technologies a plus
- Bachelor-Ts Degree from a Four-Year College or University
- Knowledge management system experience a plus
- Industry experience in media a plus
- SalesForce Knowledge a plus
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